Our Medical Information Call Center Service is designed to efficiently handle a range of critical functions, including the management of medical information requests, identification of adverse events (AEs) and incident reporting, and handling product quality complaints (PQCs). Our dedicated specialists ensure timely and thorough processing and documentation of AEs and PQCs, facilitating comprehensive safety profile analyses for your products.
Streamlined (MICC) Services
Our expertise extends to seamless and comprehensive MICC services, encompassing the following:
- Set-up of Medical Information Call Center: Establishing an efficient and effective infrastructure tailored to your specific requirements.
- Management of Call Intake, Triage, and Follow-up: Ensuring a streamlined process for the intake of calls, efficient triage of inquiries, and thorough follow-up procedures.
- Documentation of Calls and Request Fulfillment: Comprehensive documentation of all calls and efficient fulfillment of information requests to meet customer needs.
- Transfer of Adverse Events (AEs), Product Quality Complaints (PQCs), and Medical Information Queries: Facilitating the seamless transfer of critical information to the appropriate personnel as advised by our clients.
Integrated Approach for Streamlined Operations
We leverage its extensive experience coupling medical information call center capabilities with in-house case processing operations. This integration enables the rapid and accurate submission of crucial safety updates to relevant health authorities. Our integrated approach ensures compliance standards, efficiency, and patient safety.
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Reach out to streamline your Medical Information Call Center operations and enhance your pharmacovigilance capabilities with our comprehensive MICC solutions.
Our solutions are tailored to meet your unique needs and requirements, whether you’re a small startup or a large multinational corporation. We offer a range of services, including, consulting, training, and auditing, to help you ensure that you are complying with relevant regulations and laws, and to minimize the risk of non-compliance.