Management of Medical Information Call Centre (MICC)

Our expertise extends to seamless and comprehensive MICC services, encompassing the following:

• Set-up of Medical Information Call Center: Establishing an efficient and effective infrastructure tailored to your specific requirements.
• Management of Call Intake, Triage, and Follow-up: Ensuring a streamlined process for the intake of calls, efficient triage of inquiries, and thorough follow-up procedures.
• Documentation of Calls and Request Fulfillment: Comprehensive documentation of all calls and efficient fulfillment of information requests to meet customer needs.
• Transfer of Adverse Events (AEs), Product Quality Complaints (PQCs), and Medical Information Queries: Facilitating the seamless transfer of critical information to the appropriate personnel as advised by our clients.

We leverage its extensive experience coupling medical information call center capabilities with in-house case processing operations. This integration enables the rapid and accurate submission of crucial safety updates to relevant health authorities. Our integrated approach ensures compliance standards, efficiency, and patient safety.