PROBLEM: One of our clients requested us to help them to retain the products as per the required regulation. One document required for retention is the original registration certificate. When the registration certificate was presented, it was declared forged thus retention was denied and client could not trade the products.
SOLUTION: Jeyflex negotiated with the regulatory body not to sue the client.
After which we jumpstarted the proper registration process for the client’s products. We worked with the client to generate compliant dossiers. The products were duly registered in about 28 months.
IMPACT: Sales of the products resumed.